When will you ship my order?
Orders for standard online orders will ship within 3-4 business days, unless item is out-of-stock. If item is out-of-stock, we will notify you via email immediately with estimated shipping date.
Orders for custom portraits will ship within 4-6 weeks. Please refer to our CUSTOM PORTRAITS page or your agreement for more details.
We do not ship on weekends or holidays.
Will I receive a notice upon shipping?
Yes, you will receive an email with a tracking number if applicable.
What's your estimated shipping time?
Estimated shipping times are:
- Hawaii: 1-2 business days
- US Mainland: 4-6 business days
- International: 10-12 business days
Which shipping methods do you offer?
Currently we ship via USPS and DHL on select international orders only. Rates are based on USPS and DHL's current company rates.
Are there any additional fees for International shipping?
International shipments may require additional duties and taxes. These charges are collected by your county of destination and are therefore the sole responsibility of the recipient. Duties and taxes are not calculated through our store.
What if my International order is returned to Kat Reeder Art?
In the event your order is returned due to refusal to pay duties or for failure to pick up from your country's post office, a $30 fee will be charged to recipient. This fee is required to cover return shipping to USA and to cover customs costs.
Original shipping fee will not be refunded.
It is advised that the recipient contact local customs office for estimated fees and checks with post office regarding delayed orders.